> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.gonzy.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Email SMTP & IMAP

You can connect your own or your client's email address to Gonzy with SMTP & IMAP so Gonzy can send emails on your behalf.

To setup your own email via SMTP & IMAP - start by navigating to the [Integrations page](https://gonzy.com/integrations) which you can reach by clicking on the gear icon in the header of the app and then clicking "Integrations".

Within the integrations page you will see a box where you can connect your email. Click connect and you will see a prompt to choose between the options: SMTP/IMAP, Outlook or Gmail. Select SMTP/IMAP.

If you wish to connect SMTP & IMAP for your customer this can be done in the fulfillment dashboard. Toggle to fulfillment, click the manage button for the company/customer you wish the connect email for, then from the left hand side menu, click on the Communication tab and you will see a box where you can connect your client's email. Click the connect button.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/f/5/b/8f5b83a857c29800/330c68b6-c162-4fe7-b7f8-b2ebf5_aep87b.png)

You will see a form with a set of inputs like the screenshot above. Enter the following values into each input:

**Email**: Your full email address (e.g., [yourname@gmail.com](mailto:yourname@gmail.com))

**Username**: Your full email address (e.g., [yourname@gmail.com)](mailto:yourname@gmail.com\))

**Password**: Preferably your application specific password* OR your email account password.

*Follow the steps given [here](/knowledge/arrange/sections/6596974670619?brand_id=4750923190811) to create and use application specific passwords for connecting your email account.

**SMTP & IMAP Host** & **Port** values depend on your email service provider. Here are some common host & port values and instructions on how to find these values in case your email service provider is not in this list:

**Gmail**

* **SMTP**
* **Host:** smtp.gmail.com
* **Port:** 587 (TLS), 465 (SSL)
* **IMAP**
* **Host:** imap.gmail.com
* **Port:** 993 (SSL)

**Yahoo Mail**

* **SMTP**
* **Host:** smtp.mail.yahoo.com
* **Port:** 587 (TLS), 465 (SSL)
* **IMAP**
* **Host:** imap.mail.yahoo.com
* **Port:** 993 (SSL)

**Outlook**

* **SMTP**
* **Host:** smtp-mail.outlook.com
* **Port:** 587 (TLS)
* **IMAP**
* **Host:** imap-mail.outlook.com
* **Port:** 993 (SSL)

If you don't see your email provider in the list above, you can try the following options:

Email Service Provider's Documentation:

* _Visit the Official Website_: Go to the official website of your email service provider.
* _Support or Help Section_: Look for a “Support” or “Help” section. This is often found at the bottom of the homepage.
* _Search for Email Settings_: Use the search function to look for terms like “SMTP settings,” “IMAP settings,” or “email configuration.”
* _Find the Settings_: Locate the relevant article that lists the SMTP and IMAP host and port information.

Contacting Support:

* _Customer Support_: Look for a “Contact Us” or “Support” page on your email provider’s website.
* _Email or Chat:_ Use the provided email address, chat support, or phone number to reach out to their support team.
* _Ask for Settings:_ Request the SMTP and IMAP host and port settings for your email account.

If you enter all the inputs correctly into the SMTP/IMAP form, you should see a pop-up with green "Connected and Verified" text.